Help Centre • Delivery Information
Shipping & Handling
We deliver islandwide across Singapore. Orders are processed in 1â3 working days and we aim to deliver within 7 working days of your order.
â Free delivery from S$80
Shipping Rates
Delivery Zone & Rates
| Zone | Standard Rate | Free From | |
|---|---|---|---|
| đžđŹ | Singapore â Local Delivery Islandwide • Designated courier • Rate increases with order size | From S$8 | S$80 Free |
| đ | International All countries outside Singapore | Not available We do not ship internationally at this time | |
Customs & Import Duties â Orders Above S$350
All orders above S$350 will be subject to customs charges and import duties. You may be charged additionally by customs when your order arrives in Singapore. This charge is determined by your local customs authority (DDU â Delivered Duty Unpaid) and payment is required to release your order. For more information, please consult your local customs office.
From Order to Doorstep
How It Works
Step 01
Place Your Order
Order any time on neweracap.com.sg. Confirmation email sent immediately. No minimum order value required.
Instant confirmation
Step 02
We Process & Pack
Our team picks, packs and quality-checks your order. A shipping notification is sent once your parcel is ready for dispatch.
1â3 working days
Step 03
We Dispatch
Your tracking number is emailed once your parcel is handed to our courier. Allow a few hours before checking â it may not activate immediately.
Tracking emailed on dispatch
Step 04
You Receive
We aim to deliver within 7 working days. All parcels require a signature on delivery. If you're not home, a notification card will be left with collection instructions.
Within 7 working days
Singapore is our only delivery zone. The standard shipping rate starts at S$8 and increases based on the number of items in your cart:
Singapore â local deliveryRate increases as more items are added
From S$8
Free local deliveryAuto-applied at checkout
From S$80
Customs note: Orders above S$350 may attract customs charges and import duties payable upon delivery.
All orders take 1â3 working days to process before dispatch. Once dispatched, we aim to deliver within 7 working days. We cannot guarantee this timeframe as it depends on the location and coverage of our courier service.
Note: Working days exclude weekends and Singapore public holidays.
Your tracking number is included in the delivery confirmation email sent when your order is dispatched. You can also find it by logging into your account and viewing your order history. Please allow a few hours after receiving the email before checking â the tracking status may not be immediately available.
All parcels require a signature on delivery. If you are not home, the courier will leave a notification card in your mailbox or at your door with instructions on how to arrange re-delivery or collect your parcel from the depot.
If you have not seen a delivery status update after 7 working days from dispatch, contact us with your order number and we'll follow up with our courier. Please do not wait beyond 14 days.
Check first: Confirm your delivery address was entered correctly and check whether your tracking shows a failed delivery attempt or notification card.
Self-collection is not currently available. All online orders are dispatched via our designated courier service. You're welcome to purchase in person at any of our retail stores â see our Store Guide for locations and hours.
No â we currently only deliver to addresses within Singapore.
Looking for New Era elsewhere? Visit neweracap.com.my for Malaysia, or your local New Era authorised retailer for other regions.
Duties and taxes are not included in the product price or at checkout. Your order will be shipped DDU (Delivered Duty Unpaid). Orders above S$350 may incur customs charges and import duties upon delivery â this is determined by Singapore customs and must be paid to release your order.
For orders close to S$350: We recommend consulting your local customs office before placing a large order. For more information, visit the Singapore Customs website.
Free Delivery
Min. spend S$80
Rewards Programme
Earn on every purchase
100% Authentic
Official New Era retailer
Return Policy
See our return policy