Our shipping policy at Shipping Policy shall apply to the Terms here.

We aim to deliver the products within the indicative timescales shown on our platform. References to "working day" shall mean any day of the week excluding Saturdays, Sundays and any public holidays applicable to the relevant territory that we or our designated courier service provider(s) (hereafter referred to as “Carriers”) operate in. However, as the delivery of the products are fulfilled by our carriers, we will not be held responsible or liable if the products are delivered outside of the delivery dates specified on our platform and we will not be liable for the consequences of any delay.

If any products in your order are discovered to be out of stock, then we will inform you of the same by e-mail prior to the delivery of the order.

If your order consists of more than one product, we do not guarantee that all products in such order will be delivered to you in one delivery and we reserve the right to deliver in multiple consignments.

If the products or quantity which you receive are not as you ordered due to our fault or error then you should inform us by telephone or e-mail using the contact details set out at Contact Us, as soon as possible after you receive the products and become aware of the fault or error. We will conduct our internal investigation on the fault or error, and upon being satisfied that we are responsible for the fault or error, we will rectify the issue and satisfy the order accordingly. Provided that you provide us with sufficient evidence satisfactory to us (ie. receipt evidencing payment for delivery) of the costs incurred for returning the incorrect products

Kindly note that in respect of Clause 5:

You are responsible for providing us with accurate details of your bank account to us and that we will not be liable for any incorrect transfer due to your fault or negligence;

We reserve the right to reject your request for reimbursement of delivery costs incurred by you in the event that we are unsatisfied with your evidence of costs incurred for returning the incorrect Products; and

Any products which you have received in error and you intend to return to us must remain unused and be kept in its original packaging. Otherwise, we reserve the right to reject the return of such Products and charge you accordingly for the products.

Products will be delivered to the address which you provide in the shopping process. However, delivery practices may vary depending on which carrier is delivering the products. You must provide a valid address for delivery. The delivery method which we use may vary depending on the nature and number of the products. We shall select what we think is the most appropriate delivery method for the products.

We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier we use to deliver the products. This may include leaving the products with a neighbor or in a safe place in or around your property.

If the products are not delivered on the date expected you should notify us of such non-delivery within seven (7) days of such failure of delivery. We will take reasonable efforts to check with such Carrier on the status of delivery of the Products.

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